Refund Policy

Effective Date: January 1, 2025

At VitalPath, we are committed to providing valuable wellness content and services. This Refund Policy outlines the terms and conditions under which refunds may be requested for paid services or products offered through our website at cybergegify.site.

1. Scope of Refund Policy

This Refund Policy applies to:

• Paid subscriptions to premium content or membership plans
• Digital products (e-books, guides, meal plans, workout programs)
• Online courses or educational programs
• Personalized coaching or consultation services (if applicable)
• Any other paid services offered through VitalPath

Note: Free content, newsletter subscriptions, and complimentary resources are not subject to refunds.

2. Refund Eligibility Period

Refund requests must be submitted within the applicable timeframe based on the type of service or product:

3. Conditions for Refund Approval

Refunds will be considered under the following conditions:

3.1 Eligible Reasons

• Technical Issues: If you experience persistent technical problems that prevent access to purchased content, and our support team cannot resolve the issue
• Duplicate Charges: Accidental duplicate transactions for the same service
• Unauthorized Charges: Charges made without your authorization (subject to verification)
• Service Not Delivered: Failure to receive access to purchased content within 48 hours of payment
• Misrepresentation: If the product or service materially differs from its description
• Dissatisfaction: Within the applicable refund period, if you are unsatisfied with the service (subject to usage limitations)

3.2 Non-Eligible Circumstances

Refunds will NOT be granted in the following situations:

• Requests made after the applicable refund period has expired
• Change of mind after significant use of the service (e.g., completing more than 25% of a course)
• Failure to achieve expected health or fitness results (as outcomes vary individually)
• Incompatibility with personal devices or internet connectivity issues on your end
• Violation of our Terms and Conditions resulting in account termination
• Services already fully rendered (e.g., completed coaching sessions)
• Digital products that have been downloaded or accessed extensively
• Purchases made through third-party platforms (subject to their refund policies)

4. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Our Support Team

Submit a refund request by emailing us at: [email protected]

Alternatively, use our contact form at: http://cybergegify.site/contact.html

Step 2: Provide Required Information

Include the following details in your refund request:

• Your full name and email address associated with the purchase
• Order/Transaction ID or receipt number
• Date of purchase
• Product or service name
• Detailed reason for the refund request
• Any supporting documentation (screenshots of technical issues, etc.)

Step 3: Review Process

Our team will review your request within 5-7 business days. We may contact you for additional information or to attempt resolution of any issues.

Step 4: Refund Decision

You will receive an email notification regarding the approval or denial of your refund request, including the reason for our decision.

5. Refund Processing

5.1 Approved Refunds

If your refund is approved:

• Full refunds will be processed to the original payment method
• Processing time is typically 7-10 business days from approval
• Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

5.2 Partial Refunds

In certain cases, partial refunds may be granted:

• For subscription cancellations mid-cycle (prorated based on unused time)
• For courses or programs where partial content has been accessed
• At our discretion based on individual circumstances

5.3 Refund Currency

Refunds will be issued in the same currency as the original transaction. Any currency conversion fees or transaction charges imposed by payment processors or banks are non-refundable.

6. Subscription Cancellations

6.1 Monthly Subscriptions

You may cancel your monthly subscription at any time. Upon cancellation:

• You will retain access until the end of the current billing period
• No refund will be provided for the current billing period (unless within the 14-day refund window)
• Automatic renewal will be disabled

6.2 Annual Subscriptions

Annual subscriptions may be canceled with a prorated refund if:

• The request is made within 30 days of purchase
• The request is made after 30 days but before 6 months, a prorated refund for unused months may be considered (minus a 20% administrative fee)
• After 6 months, no refund will be issued

7. Digital Product Refunds

Due to the nature of digital products, special conditions apply:

• Refunds are available within 7 days of purchase
• Products must not have been extensively accessed or downloaded multiple times
• Technical issues preventing access must be reported within 48 hours of purchase
• E-books and guides that have been downloaded may not be eligible for refund after download

8. Course and Program Refunds

For online courses, educational programs, and multi-module content:

• Refunds are available within 14 days if less than 25% of the course has been completed
• Progress is measured by modules accessed, videos watched, and assessments completed
• Certificate programs may have different refund terms (specified at purchase)
• Live or scheduled components (webinars, Q&A sessions) may affect refund eligibility

9. Personalized Services Refunds

For one-on-one coaching, consultations, or personalized services:

• Cancellations must be made at least 48 hours before the scheduled session for a full refund
• Cancellations within 24-48 hours may receive a 50% refund or session credit
• No-shows or cancellations within 24 hours are non-refundable
• Package deals may have specific refund terms outlined at purchase

10. Promotional and Discounted Purchases

Items purchased during promotional periods or with discount codes:

• Are eligible for refunds under the same conditions as regular purchases
• Refunds will be issued for the amount actually paid (discounted price)
• Promotional codes or credits used cannot be reinstated after a refund
• Bundle purchases may require return of all components for a full refund

11. Third-Party Payment Processor Refunds

If you purchased through a third-party platform (Apple App Store, Google Play, etc.):

• Refund requests must be submitted directly to that platform
• Refunds are subject to the third-party's refund policy
• VitalPath cannot directly process refunds for third-party purchases
• We will cooperate with third-party investigations as needed

12. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks may result in:

• Immediate suspension of account access
• Additional fees to recover chargeback costs
• Permanent ban from VitalPath services
• Reporting to fraud prevention services

If you have concerns about a charge, please reach out to our support team first for resolution.

13. Exceptions and Special Circumstances

VitalPath reserves the right to make exceptions to this policy on a case-by-case basis, including:

• Medical emergencies or serious health issues preventing service use
• Technical failures on our end affecting service delivery
• Extenuating circumstances evaluated at our discretion

Such exceptions do not set precedent for future requests.

14. Non-Refundable Items

The following are explicitly non-refundable:

• Setup fees or administrative charges
• Custom or personalized content created specifically for you
• Services already rendered or completed
• Shipping and handling fees (if applicable)
• Gift cards or promotional credits
• Third-party products or services sold through our platform

15. Changes to Refund Policy

VitalPath reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting with an updated effective date. Your continued use of our services after changes constitutes acceptance of the modified policy.

For purchases made before policy changes, the policy in effect at the time of purchase will apply.

16. Contact Information for Refund Requests

17. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

• Request escalation to a supervisor or manager
• Provide additional information for reconsideration
• Pursue resolution through applicable consumer protection agencies

We are committed to fair and transparent resolution of all refund matters.

18. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In jurisdictions where mandatory consumer protection laws apply, you may have additional rights beyond those outlined in this policy.

Thank you for choosing VitalPath. We appreciate your trust in our platform and are committed to supporting your wellness journey.